Frequently Asked Questions

Orders & Products

What types of products does AstrideStyle offer?
AstrideStyle provides a wide range of equestrian equipment and apparel for both horse and rider. Our selection includes saddles, bridles, bits, girths, stirrups, saddle pads, protective boots, riding apparel (breeches, show coats, helmets, gloves), grooming supplies, horse care products, blankets, and stable essentials. We carry trusted brands that riders rely on for quality and performance.

How do I know which size to order?
Each product page on astridestyle.com includes a detailed sizing chart or manufacturer-specific guidance. For riding apparel, we recommend measuring yourself according to the instructions provided. For horse equipment such as saddles, bits, and blankets, please refer to the sizing guidelines unique to each brand. If you are unsure between two sizes, we suggest reviewing customer Q&A or reaching out through our website for assistance before placing your order.

Are the products on AstrideStyle the same as those from other equestrian retailers?
Yes. AstrideStyle proudly offers the same authentic, high-quality products that have made AstrideStyle a trusted name in the equestrian community. Our inventory is sourced directly from the same reputable manufacturers, ensuring you receive genuine items with full manufacturer warranties.

Do you sell used or second-hand equipment?
No, AstrideStyle sells only new, first-quality merchandise unless explicitly stated otherwise. However, we may occasionally offer clearance or discontinued items at reduced prices. These are clearly marked on the product page.

Ordering & Payment

How do I place an order on astridestyle.com?
Simply browse our categories, select the item you wish to purchase, choose your size/color/variation, and click “Add to Cart.” When you are ready to complete your purchase, click the cart icon and follow the checkout instructions. You will be asked to provide shipping and payment information. After your order is submitted, you will receive a confirmation message.

What payment methods do you accept?
AstrideStyle accepts major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure digital payment options as displayed at checkout. We also accept AstrideStyle gift cards.

Can I change or cancel my order after it has been placed?
We process orders quickly to ensure prompt delivery. If you need to change or cancel an order, please contact us as soon as possible through our website. Once an order has been processed for shipment, we may not be able to modify or cancel it. In that case, you can return the item following our standard return policy.

Will I receive an order confirmation?
Yes. After you place an order, AstrideStyle will send a confirmation message to the email address you provided. This confirmation will include your order number and a summary of your purchase. Please save this information for future reference.

Shipping & Delivery

Where does AstrideStyle ship?
We ship to addresses within the United States, including Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands. We also ship to APO, FPO, and DPO military addresses. For international shipping inquiries, please contact us through our website before placing your order.

How are shipping costs calculated?
Shipping costs are based on the weight of your package, the shipping method selected, and your delivery location. The exact cost will be displayed at checkout before you complete your purchase. Some oversized or heavy items may incur additional charges, which will be noted on the product page or during checkout.

How do I track my order?
Once your order has been shipped, AstrideStyle will send you a confirmation message containing a tracking number and a link to the carrier’s tracking page. You can also log into your account on astridestyle.com to view the status of your order and tracking information.

What should I do if my package arrives damaged?
If your order arrives with visible damage to the outer packaging, please note the damage with the carrier before accepting delivery. Open the package immediately and inspect the contents. If the item inside is damaged, please contact us through our website right away. Keep all original packaging and take photos of the damage, as this will help us resolve the issue quickly.

Returns & Exchanges

What is your return policy?
AstrideStyle accepts returns on most items within a specified number of days from the date of purchase. Items must be in new, unused condition with all original tags and packaging intact. Certain exceptions apply, such as safety equipment (helmets, vests), opened supplements, personalized items, and underwear. Please review our full Return Policy on astridestyle.com for complete details.

How do I return an item?
To return an item, please visit our Returns Center on astridestyle.com. You will need your order number and the email address used to place the order. Follow the instructions to print a return label. Pack the item securely, include the original invoice, and affix the return label. Drop the package off at the designated carrier location.

When will I receive my refund?
After you ship your return, it will be processed at our Customer Service Center. Once we receive and inspect the returned item, we will issue a refund to your original form of payment. Please allow several business days for your financial institution to reflect the credit. You will receive a notification when your refund has been processed.

Can I exchange an item?
To ensure you receive the correct size or color as quickly as possible, AstrideStyle recommends returning the original item for a refund and placing a new order for the desired item. This secures the new item while it is still in stock.

Account & Website

Do I need to create an account to shop on astridestyle.com?
No, you can check out as a guest. However, creating an account allows you to save your shipping information, view your order history, track returns, and receive personalized recommendations.

I forgot my password. How do I reset it?
On the login page, click the “Forgot Password?” link. Enter the email address associated with your account, and we will send you a link to reset your password. Follow the instructions in that message to create a new password.

Is my personal information secure on astridestyle.com?
Yes. AstrideStyle uses industry-standard encryption and security technologies to protect your personal and payment information. We do not sell your sensitive data to third parties. For more details, please review our full Privacy Policy on astridestyle.com.

Promotions & Gift Cards

Does AstrideStyle offer discounts or promotions?
From time to time, AstrideStyle runs sales, promotions, or special offers. These are announced on our website homepage and via our email newsletter. To stay informed, we encourage you to subscribe to our newsletter during checkout or through your account settings.

How do I use a promotional code?
At checkout, you will see a field labeled “Discount Code” or “Promo Code.” Enter your code exactly as it appears and click “Apply.” The discount will be reflected in your order total before you complete the purchase.

Do AstrideStyle gift cards expire?
AstrideStyle gift cards (both physical and digital) do not expire. They can be used for any purchase on astridestyle.com. Gift cards are non-refundable and cannot be exchanged for cash unless required by law.

Still Have Questions?

We are here to help. For any question not answered above, please visit our Help Center on astridestyle.com or use the contact form on our website. Our team will respond as quickly as possible.

Thank you for choosing AstrideStyle – ride with confidence.